Ships to Canada & USA TARIFFS FREE

Financing Available

FREE Delivery within 50 KM of Gatineau/Ottawa

Ships to Canada & USA TARIFFS FREE

Financing Available

FREE Delivery within 50 KM of Gatineau/Ottawa

Ships to Canada & USA TARIFFS FREE

Financing Available

FREE Delivery within 50 KM of Gatineau/Ottawa

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The ref.erence blog

Discover our latest projects, find tips on selecting the perfect pieces for your home and personal style, and learn how to style your furniture to create a space that truly feels like you.

Dive in for design insights, trends, and more!

All Commercial custom-layout Design Durabilité Finishes Guide Residential Style Sustainability Wood

How slow design promotes sustainable and ethical practices?

How slow design promotes sustainable and ethical practices?

In a world driven by fast production and fleeting trends, slow design offers a meaningful alternative. At ref., we craft with intention—creating pieces that enrich your space and respect the...

The CHEO Dream Home: Part 2

The CHEO Dream Home: Part 2

Introduction Last week, we had the exciting opportunity to visit "The Oasis" for the soft opening, and it was incredible to see the vision come to life! The house is...

The CHEO Dream Home: Part 1

The CHEO Dream Home: Part 1

We are extremely proud to announce our participation in the design and manufacture of furniture for the 2024 edition of the CHEO Dream Home. Discover the unique pieces we are...

Making a bold impact: Designing custom statement furniture for your home

Making a bold impact: Designing custom statement furniture for your home

Discover how to transform your home with custom statement furniture. At Ref Co, we specialize in creating unique, eye-catching pieces that reflect your personal style. From oversized curved sofas to...

The Saint-Éloi Restaurant Project: Craftsmanship and Collaboration

The Saint-Éloi Restaurant Project: Craftsmanship and Collaboration

We've recently completed a project for the Restaurant Saint-Éloi in Gatineau, crafting bespoke pieces following a precise design vision. Read more to discover the unique furniture we created for this...

The Psychological Impact of Disposable Home Decor on Well-being and Identity

The Psychological Impact of Disposable Home Decor on Well-being and Identity

In a world rushing towards quick, disposable solutions, the choice of sustainable, lasting home decor becomes a profound statement of personal values and a pillar of mental health. At ref.,...

Project Highlight: Residence L'Estérel

Project Highlight: Residence L'Estérel

Nestled in the picturesque landscape of L'Estérel, Québec, overlooking the serene Lac L'Estérel, lies a stunning architectural gem that marries nature with luxury. The residence is a testament to exquisite...

How to Remove Stains from Wood Furniture

How to Remove Stains from Wood Furniture

Learn to effectively remove stains from wood furniture with our guide. From light, cloudy marks to deeper dark stains, we provide tailored solutions to restore your furniture's natural charm.

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Ships to Canada & USA

Shipping Policy

Personalized Service and Order Confirmation:
After placing an order on our website, a member of our team will personally reach out to confirm all the details of your custom order. During this process, we will review the specifications, answer any questions, and provide the necessary shipping information, including costs if applicable. This hands-on approach ensures that every aspect of your order receives the attention it deserves.

Production and Delivery Time:
Due to the artisanal and made-to-order nature of our products, our lead times is approximately 8-14 weeks. Once your design is approved, production will begin, and we will keep you informed throughout the process. Our focus is on quality over deadlines, and as such, unexpected delays may occur to ensure each piece meets our high standards. We understand this requires patience, but we believe the result—a superior, handcrafted product—will be well worth the wait.

Completion and Delivery Scheduling:
Upon the successful completion of your project and final quality inspection, we will notify you and schedule delivery. At that time, we will also provide the final account statement.

Pick-Up Option:
We offer complimentary pick-up at our factory. If you choose this option, please ensure your vehicle is large enough to transport the furniture, and arrange for adequate assistance to help with loading.

Standard Shipping for Small Items:
For smaller items, we offer standard shipping options. Once your order is finalized, our team will provide you with a shipping cost tailored to your location and requirements. We ship across Canada and the USA.

White Glove Delivery Service:
Within a 50km radius of our shop in Gatineau, we offer white glove delivery, which includes placing your furniture in your desired room and assembling it. For locations outside this area (within Ontario and Quebec), rates range from $500 to $950, depending on the location, delivery complexity, and required personnel. Please contact us at info@ref-co.ca for availability and pricing.

Crated LTL Shipping:
For large items, we offer crated LTL shipping within Ontario and Quebec at a flat rate of $350. This option is also available across the U.S. and other Canadian provinces, with custom quotes available. Please contact our sales department to confirm eligibility and obtain a quote.

Shipping Safety and Insurance:
All LTL shipments are insured to protect your items during transit. We adhere to strict crating guidelines to ensure your furniture arrives safely.

Receiving Crated Shipments:
When your shipment arrives, please inspect the crate for any damage before signing the Bill of Lading (BOL). If damage is present, do not sign the BOL and ensure the driver notes the issue. Failing to do so voids any claims for damages. Once unpacked, carefully inspect each item. Notify us immediately if any issues are found.

Care and Maintenance:
To maintain the quality and finish of your furniture, we recommend wiping it with a soft, dry cloth or slightly damp cloth as needed. Avoid harsh chemicals and abrasive cleaning materials. Protect your furniture from direct sunlight, heat, and fluctuations in humidity to ensure its longevity.

Customer Satisfaction First:
At ref., your satisfaction is our top priority. We are committed to providing you with the highest quality products and a seamless shipping experience. If you have any questions or require further assistance, our team is here to help at every step.

Thank you for choosing ref. for your custom furniture needs.

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