We offer a wide range of customization options including choice of wood, size, and colors. For our bespoke furniture, each piece is 100% custom-made to your specifications.

You can place an order online through our website, via email, over the phone, or by visiting our workshop in person (by appointment only).

Yes, we offer complimentary consultations. You can request a consultation by filling out a form on our website.

To get a quote, please fill out the request form on our website with details about your project, including dimensions, materials, and other specifications. Our team will review your request and provide a detailed quote and timeline.

We accept e-transfer, credit card, debit, direct deposit, and financing options. Typically, a 50% deposit is required at the time of order, with the remaining 50% due prior to delivery. Payment terms may vary depending on the specific project.

For any inquiries or assistance, please contact us at info@ref-co.ca. Our team is here to help you every step of the way.

Our estimated lead time for custom orders is approximately 8-12 weeks, not including delivery time, which varies based on location. Please keep in my that this is an estimation and that a lot of things can happen while crafting your custom piece.

Once you place an order, we create detailed technical drawings and send samples for your approval. Production begins only after you approve these designs.

No, revisions are not allowed after initial approval unless required for engineering reasons. We ensure that all details are finalized and approved before production begins.

Our team assists you every step of the way in selecting the right materials for your custom furniture. Once the drawings are approved, we ship samples to ensure your chosen materials align with your vision and functional needs.

We keep you informed throughout the production process. You will receive a notification when production starts and photos of the finished product before it is shipped.

While we occasionally offer workshop visits by appointment, we cannot accommodate all requests as it would not be sustainable. However, we ensure you remain connected with the process through regular updates and photos.

We adhere to strict quality control measures throughout the production process. Each piece undergoes multiple inspections to ensure it meets our high standards of craftsmanship and durability, reflecting the excellence expected in high-end furniture.

Yes, we offer free white glove delivery within a 50km radius of our workshop at 16 Rue de Bécancour, Gatineau. For locations beyond this range, we provide LTL crated shipping at the customer's expense. We also offer white glove delivery services in Toronto, Montreal, Quebec, and other areas for an additional fee based on the location. Free pick-up at our workshop is also available.

When picking up your order, ensure your vehicle is large enough to accommodate the purchased items and that you have adequate assistance to load the furniture.

Due to the bespoke nature of our products, cancellations are not permitted once the order is placed and the design process begins. For detailed information, please consult our Cancellation Policy.

Yes, we offer a 10-year warranty on craftsmanship. This warranty covers any defects in the materials or workmanship of your furniture.

All sales are final due to the custom nature of our furniture. However, if your item arrives damaged or there are any issues with the craftsmanship, please contact us within 7 days of delivery. We will work with you to repair, replace, or resolve the issue to ensure you are completely satisfied with your purchase. For more details, please refer to our Return Policy.

Yes, we are committed to your satisfaction even after delivery. If you have any questions or need assistance with your furniture, please contact our customer service team at info@ref-co.ca. We are here to help with any concerns or maintenance needs.

We value our returning customers and strive to maintain strong relationships through exceptional service and communication. We keep you updated with new collections, exclusive offers, and personalized recommendations to ensure your continued satisfaction. Additionally, subscribe to our newsletter to stay in contact with us and receive the latest updates directly in your inbox.

Proper maintenance is key to preserving the beauty and durability of your custom furniture. We have a comprehensive care guide available on our website that you can refer to for detailed instructions. Our customer service team is also available to answer any questions you may have about maintaining your furniture.

Yes, we offer loyalty programs and exclusive benefits for our returning customers. Please contact us to learn more about how you can take advantage of these programs and enjoy additional perks.

For any inquiries or assistance, please contact us at info@ref-co.ca. Our team is here to help you every step of the way, ensuring your experience with Ref. is exceptional from start to finish.

Yes, we offer trade discounts to qualified interior designers, architects, and other trade professionals. You can apply online through our website by filling out the trade application form. For more information on our trade program, please visit our Trade Program.

Yes, we specialize in both residential and commercial projects, including large-scale contract work. Whether it's a luxury hotel, upscale restaurant, or a residential development, we provide tailored solutions to meet your project's unique needs. Please contact us with your project details, and our team will provide a customized plan and quote.

The lead time for contract projects varies depending on the scope and complexity of the project. We will provide an estimated timeline during the consultation and quoting process.

We offer an extensive range of services tailored to the needs of trade professionals and contract projects. Our offerings include custom kitchens, stairs, doors, wall paneling, wine cellars, office furniture, banquettes, built-ins, custom millwork, and bespoke furniture. Our team works closely with you to ensure that every detail meets your specifications and that the final product aligns with your vision.

We highly value our relationships with industry professionals and strive to build long-term partnerships based on trust and mutual success. We provide personalized service, prioritize clear communication, and offer exclusive benefits to our trade partners. By working closely with you, we ensure that your projects are executed seamlessly and to the highest standards.

Yes, we have a distributor program designed to expand our reach and collaborate with trusted partners. If you are interested in becoming a distributor, please contact us at info@ref-co.ca for more information on how to join our program and the benefits it offers.

Absolutely. We often collaborate with other contractors, designers, and architects to ensure a cohesive and successful project. By integrating our expertise with your vision, we can achieve outstanding results. Please provide details about your project and team, and we will work together to achieve the best outcomes.

To get a quote, please fill out the request form on our website with details about your project, including dimensions, materials, and other specifications. Alternatively, you can email us directly at info@ref-co.ca. Our team will review your request and provide a detailed quote and timeline.