Free shipping on orders over 6000$ Canada & US wide

Ships to Canada & USA TARIFFS FREE

Financing Available

FREE Delivery within 50 KM of Gatineau/Ottawa

Free shipping on orders over 6000$ Canada & US wide

Ships to Canada & USA TARIFFS FREE

Financing Available

FREE Delivery within 50 KM of Gatineau/Ottawa

Free shipping on orders over 6000$ Canada & US wide

Ships to Canada & USA TARIFFS FREE

Financing Available

FREE Delivery within 50 KM of Gatineau/Ottawa

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The ref.erence blog

Discover our latest projects, find tips on selecting the perfect pieces for your home and personal style, and learn how to style your furniture to create a space that truly feels like you.

Dive in for design insights, trends, and more!

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Which wood is right for your home?

Wood Guide Which wood is rightfor your home? 10 min read The ref.erence Journal Most people pick a wood species based on colour alone. That works for paint. Not for...

The Proximity Principle

Essay The Proximity Principle Why we build furniture differently Scroll IKEA uses approximately 20 million cubic meters of wood every year. That's roughly one tree logged every two seconds. They...

Beyond Tariffs: The Rediscovery of Canadian Craftsmanship

Beyond Tariffs: The Rediscovery of Canadian Craftsmanship

Discover how US furniture tariffs reveal the value of exceptional Canadian craftsmanship. ref's Ottawa-made pieces offer more than tariff avoidance—they connect you with local artisans who understand your home.

A luxury dining room

Dining Room Design Trends for 2025: Embrace Modern Luxury with Refined Elegance

Dining rooms in 2025 are more than functional spaces—they're where design, versatility, and connection come together in perfect harmony. Photo by @photographieinterieur.co Table of content Introduction 1. Moody Tones and...

The process of creating a custom furniture piece

The process of creating a custom furniture piece

Creating custom furniture is an intimate journey—a collaboration between vision, craftsmanship, and the natural beauty of materials. At ref., we believe that the process of crafting a bespoke piece is...

How slow design promotes sustainable and ethical practices?

How slow design promotes sustainable and ethical practices?

In a world driven by fast production and fleeting trends, slow design offers a meaningful alternative. At ref., we craft with intention—creating pieces that enrich your space and respect the...

The CHEO Dream Home: Part 1

The CHEO Dream Home: Part 1

We are extremely proud to announce our participation in the design and manufacture of furniture for the 2024 edition of the CHEO Dream Home. Discover the unique pieces we are...

Making a bold impact: Designing custom statement furniture for your home

Making a bold impact: Designing custom statement furniture for your home

Discover how to transform your home with custom statement furniture. At Ref Co, we specialize in creating unique, eye-catching pieces that reflect your personal style. From oversized curved sofas to...

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Ships to Canada & USA

Shipping Policy

Personalized Service and Order Confirmation:
After placing an order on our website, a member of our team will personally reach out to confirm all the details of your custom order. During this process, we will review the specifications, answer any questions, and provide the necessary shipping information, including costs if applicable. This hands-on approach ensures that every aspect of your order receives the attention it deserves.

Production and Delivery Time:
Due to the artisanal and made-to-order nature of our products, our lead times is approximately 8-14 weeks. Once your design is approved, production will begin, and we will keep you informed throughout the process. Our focus is on quality over deadlines, and as such, unexpected delays may occur to ensure each piece meets our high standards. We understand this requires patience, but we believe the result—a superior, handcrafted product—will be well worth the wait.

Completion and Delivery Scheduling:
Upon the successful completion of your project and final quality inspection, we will notify you and schedule delivery. At that time, we will also provide the final account statement.

Pick-Up Option:
We offer complimentary pick-up at our factory. If you choose this option, please ensure your vehicle is large enough to transport the furniture, and arrange for adequate assistance to help with loading.

Standard Shipping for Small Items:
For smaller items, we offer standard shipping options. Once your order is finalized, our team will provide you with a shipping cost tailored to your location and requirements. We ship across Canada and the USA.

White Glove Delivery Service:
Within a 50km radius of our shop in Gatineau, we offer white glove delivery, which includes placing your furniture in your desired room and assembling it. For locations outside this area (within Ontario and Quebec), rates range from $500 to $950, depending on the location, delivery complexity, and required personnel. Please contact us at info@ref-co.ca for availability and pricing.

Crated LTL Shipping:
For large items, we offer crated LTL shipping within Ontario and Quebec at a flat rate of $350. This option is also available across the U.S. and other Canadian provinces, with custom quotes available. Please contact our sales department to confirm eligibility and obtain a quote.

Shipping Safety and Insurance:
All LTL shipments are insured to protect your items during transit. We adhere to strict crating guidelines to ensure your furniture arrives safely.

Receiving Crated Shipments:
When your shipment arrives, please inspect the crate for any damage before signing the Bill of Lading (BOL). If damage is present, do not sign the BOL and ensure the driver notes the issue. Failing to do so voids any claims for damages. Once unpacked, carefully inspect each item. Notify us immediately if any issues are found.

Care and Maintenance:
To maintain the quality and finish of your furniture, we recommend wiping it with a soft, dry cloth or slightly damp cloth as needed. Avoid harsh chemicals and abrasive cleaning materials. Protect your furniture from direct sunlight, heat, and fluctuations in humidity to ensure its longevity.

Customer Satisfaction First:
At ref., your satisfaction is our top priority. We are committed to providing you with the highest quality products and a seamless shipping experience. If you have any questions or require further assistance, our team is here to help at every step.

Thank you for choosing ref. for your custom furniture needs.

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